First and foremost, in all your correspondence, trade-related or not, be polite. Your fellow chippers are some of the most wonderful people you'll ever encounter, and the last thing you want to do is offend someone by sending them a short, terse, impolite email/post. Let's face it - email is tremendously notorious for being mis-interpreted since it cannot convey tone. So be very polite, friendly, and yes, if necessary, use a smiley emoticon :)
Now, when initiating a trade, always specify the chip(s) you're interested in trading for at least by casino name, city, and chip denomination. You may need to specify mold, inserts, etc. as well if the person you're dealing with has many traders (some people have hundreds!). The last thing you want to receive is a chip that's different from the one for which you thought you were trading. Also, if condition is of importance to you (some people like to collect only Uncirculated chips), inquire as to the condition of the chip. Once you receive it, it will be too late to complain if you didn't ask about it up front.
Likewise, be completely honest about the condition of your own chips. Do not represent a chip as New if it has any signs of wear. Do not send your trade partner a scan of a chip "just like" the one you plan on sending him. ALL used chips are different and no two are alike once they've been on the tables. Your trading partner will be planning on receiving the chip he saw in the scan - not a different one. If you don't have a scan of the chip you plan to trade him, at least let him know that the scan you're sending him is not a scan of the actual chip he will receive. This will save much headache when he receives it.
Once the trade/sale is agreed-upon, write down the specifics in your records. Not keeping records was my biggest mistake as a new chipper. If I'd kept a record up front, I'd have only had one list to consult (instead of dozens of emails) to make sure I didn't forget something. See How can I keep my (multiple, simultaneous) trades organized? for more details on record keeping.
Once I've recorded the transactions in my records, I package up the traders I have to send (or the check I have to mail). When packaging chips, be sure to use some sort of protective packaging. Postal machines are notorious for mangling packages, and the last thing you want is an unhappy trade partner who received a damaged chip because you failed to package it properly.
Bubble-mailers are highly recommended. You will receive most of your chips in them, and they're easy to recycle with a little tape and some new labels. Some people send the chips in flips or paper or plastic packages as well, but I find bubble-wrap to be the most cost effective. I can buy a huge roll of the stuff at Wal-Mart for like $3.00, and I can literally wrap hundreds of chips in it.
Once your chips (or payment) are packaged, send them out immediately. Even the best of us forget to drop a package in the mail, so it helps to go ahead and send it out while it's fresh on your mind. After-all, you want to receive your chips ASAP, so provide the same courtesy as you would like to receive.
Next, when you receive your package, inspect the chips to make sure that you received exactly what you thought you were trading for. Once you're satisfied, take the time to send your trade partner a courteous email/note thanking them for the trade and expressing your satisfaction. I promise you'll make a long-term friend.
In the rare event that you didn't receive what you expected, contact your trade partner and politely explain to him your discrepancy. Especially if he is a member of the CCA, he should cheerfully offer to make things right either by sending you a different chip or by refunding your money/chips altogether. That's one of the benefits of trading with a member of the CCA - we're bound by a code of ethics to ensure satisfaction with each and every trade - you should strive to do the same.
Contributed By: Jim Gagnon